Terms and Conditions

1. These terms

What these terms cover. These are the terms and conditions on which we supply Products (goods, digital, or app product) to you. Why you should read them.

Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds, and returns, and other important information.

By purchasing any products, whether goods, digital, or app products, you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please check these terms to ensure you understand the terms that apply at that time.

2. Information about us and how to contact us

Who we are. FUZE HOLDINGS LLC FZ, a company set up in U.A.E. Our company license number is 2313124.01 and our registered address is Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E.

How to contact us. You can contact us by writing to us at support@fuze.us

3. Our contract with you

How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our Products

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Our rights to make changes

Minor changes to the products. We may change the product:

• To reflect changes in relevant laws and regulatory requirements; and
• To implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Updates to App product. We may update or require you to update the app.

6. Delivering the products

Delivery costs.

The costs of delivery will be as displayed to you on our website. For any overseas deliveries, there may be additional import tax/duty, depending on the size and value of the goods, which you shall be responsible for paying. Please see https://www.easyship.com/en-gb/duties-and-taxes-calculator/ for further information.

When we will deliver the products. During the order process we will let you know when we will deliver the products to you.

If the products are goods. If the products are goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

If purchasing an app product. The app will be immediately available for your use you as soon as you subscribe and on acceptance of payment.

If the product is a one-off purchase of digital content. The digital content will be immediately available for your use as soon as you subscribe and on acceptance of payment.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.

If, despite reasonable efforts, the courier service is unable to contact you or re-arrange delivery or collection we may end the contract and we shall not be responsible for refunds and accepting returns from you.

When you become responsible for the goods. Physical products will be your responsibility from the time we deliver the product to the address you gave us.

When you own goods. You own the physical product once we have received payment in full.

7. App Product

App Payments

All app subscription payments are handled through the Apple and Google app stores and are under their terms and conditions. All web subscription payments are handled by Stripe and are bound by these terms and conditions.

PLEASE NOTE: Depending on which country you are in, VAT may be added to the price, according to Apple and Android legislation.

Other currencies are set by Apple or Google directly. For payments made via web, conversion to your home currency will be handled by your account provider and a conversion fee may be charged for this process.

Subscribing will give you access to all features the app offers. If you decide to purchase the app, you agree to instantly pay the price shown upon confirmation of purchase.

Payment will be charged to the payment account linked to the card (if you are subscribing via web) or account you are using (the Apple or Google account connected to your device).

If it is not canceled earlier on, a subscription will automatically renew within 24 hours before the end of the current subscription period.

Your account will be charged for renewal within 24 hours before the end of the current subscription period.

You have the right to manage your subscription and auto-renewal may be turned off at any point after purchase.

The amount you paid for your subscription upon purchase is non-refundable even if the subscription is terminated early.

8. Digital Content

If the product is a one-off purchase of digital content.

The digital content will be immediately available for your use you as soon as you subscribe and on acceptance of payment.

9. Refunds, returns and replacements

You have 14 days to return your supplement products (supplements or accessories including shakers and scoops) under our 14 day return period policy for this category of products. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use. In order to receive a refund, all products must be returned unused, unopened, intact in the original packaging they were in when received with a completed returns slip supplied by Fuze LLC-FZ within the original parcel. Please ensure that when you receive an item that you ensure all seals or tags are still intact.

Types of refunds:

• If what you have bought is faulty, not fit for purpose or not as described, you may have a legal right to end the contract (or get the product repaired or replaced or get some or all of your money back).
• If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.
• In all other cases (if we are not at fault and there is no right to change your mind).

How to end the contract with us (including if you have changed your mind):

Tell us you want to end the contract. To end the contract with us, please email us at support@fuze.us. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.

You must either return the goods in person to the place where you bought them, post them back to us at 1000 Expo Avenue, A Street, Dubai, U.A.E, or (if they are not suitable for posting) allow us to collect them from you.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

When we will pay the costs of return:

• If the products are faulty or misdescribed;
• If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
• In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind:

• We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
• The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

• If the products are goods, and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
• In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at support@fuze.us

11. Your rights in respect of defective products if you are a consumer

If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example, supplement products, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your item is faulty, then you can get a refund.
• Up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if the item can be expected to last up to six years, you may be entitled to a repair or replacement, or, if the item can’t be repaired or replaced, you’re entitled to some of your money back.

If your product is digital content, for example, a mobile app or subscription to our digital content service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you’re entitled to a repair or a replacement.
• If the fault can’t be fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

12. Price and payment

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you order.

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay. We accept payment with any major credit card or debit card. You must pay for the products before we dispatch them.

Our right of set-off if you are a business. If you are a business, you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law).

We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13. Our responsibility for loss or damage suffered by you if you are a consumer

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. But we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.

When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

We are not liable for business losses. If you are a consumer, we only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out below.

14. Our responsibility for loss or damage suffered by you if you are a business

Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• defective products under the Consumer Protection Act 1987; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

Except to the extent expressly stated in paragraph 14.1:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.

15. How we may use your personal information

How we will use your personal information. We will use the personal information you provide to us:

• to supply the products to you;
• to process your payment for the products; and
• if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

We will only give your personal information to other third parties where the law either requires or allows us to do so.

16. Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer a guarantee that we have given you in relation to a product to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in the previous paragraph.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.